Warranty Policy 

3-Year Comprehensive Warranty

Golden Board PCB provides 1-year warranty for normal PCBs and 3-year warranty for Industrial/Automotive PCB products against manufacturing defects, including:
- Open/short circuit issues caused by production
- Impedance deviation beyond agreed tolerance
- Material and workmanship defects
- Non-compliance with IPC-A-610 Class 2/3 standards

Warranty Coverage:
- Free rework or replacement for defective boards
- Full shipping cost coverage for return and reshipment
- 8D quality analysis report for root cause investigation
- Lifetime technical support for all orders

Fast Response & Support

24/7 Global Support with 2-Hour Response
We understand the urgency of your projects, so we guarantee:
- 2-hour response to all technical and after-sales inquiries (working hours)
- Dedicated account manager for each global customer
- 1-on-1 engineering support for complex projects
- Real-time order tracking and WIP updates
- Multilingual support (English, Arabic, etc.) for global clients 

8D Problem Solving Process

Our 8D Root Cause Analysis Process:
1. D1: Form a dedicated problem-solving team
2. D2: Describe the problem with full data and evidence
3. D3: Implement immediate containment actions
4. D4: Identify and verify root cause
5. D5: Develop and implement permanent corrective actions
6. D6: Verify effectiveness of corrective actions
7. D7: Prevent recurrence through process optimization
8. D8: Congratulate the team and close the case 

Return & Rework Policy

Hassle-Free Return & Rework
- Free rework for design-related issues (with DFM approval)
- Free replacement for manufacturing defects
- No hidden fees for after-sales service
- Fast turnaround for rework orders (3-5 days for prototypes)